HELP CENTER- FAQ

FAQ's
Below You Will Find Answers To Some Of Our Most Frequently Asked Questions. If You Still Can't Find What You Are Looking For, Please Use The Contact Form Or Email Us At Help@QuickRyde.Com.

YOUR RIDE
Creating a Reservation Online?
QuickRyde  accept online reservations.  You can get an estimate price or make a reservation  online  through a browser using  mobile, tablet, desktop  or laptop.  
Can I order ahead of time? 
Yes. you can  book a vehicle in advance. For Early Morning & Late Night Pick up/Drop off. Serving New Jersey, New York & Philadelphia airport.   
I need to make a change to my booking.
Registered user can make a change in their booking by loging into their account. Click on trip history.
Select the trip# you need to make a change. You can only make a change in pick up time and location. Please note that changes are based on acceptance by the service provider. If your changes  are accepted you will receive a confirmation. Change in pick up location will reflect  new rates and changes in trip charges will apply.
Making a reservation as a Guest can not make a any change in their trip. 
Paying with cash
QuickRydeis designed to be an entirely cashless experience in most cities.
When a trip ends, the payment method selected for your trip is immediately charged. A receipt is emailed to you, and your account's trip history is updated with details about the route and fare.

Tip ( Gratuity)
A minimum tip is included in the fare. However, you are welcome to pay MORE if you are satisfied with the service, through the mobile/App. 
How can I pay?
Currently, It Is Only Possible To Pay By Card. We Accept AMEX, Visa And Mastercard, As Well As Most Major Debit Cards. Whether You Are Booking As A Guest, Or Are Signed In And Wish To Add Or Edit Your Credit Card Details, The Connection Is Secured With SSL, Ensuring That Your Credit Card Details Are Safe At All Time.

Do you offer child seats?
Yes, Child Seats are offered. 
To request  a Car Seat, you have an option in the reservation form to order a car seat. A $10 per car set surcharge is added to your trips. Be sure to select  the Correct Seat.
 Car Seat provides one forward-facing car seat for a child who is at least:
(a) 12 months old AND 
(b) 22 lbs. AND 
(c) 31 inches. 
When are tolls added to a passenger's fare? 
Passengers automatically pay for tolls incurred during active rides, after they've been picked up. In some instances, drivers must pay a bridge or tunnel toll to return to their original coverage area or location. This return tolls is added to the passenger’s fare so drivers are fairly compensated for their time and effort. 
Do Riders pay tolls or surcharges?
Additional charges may apply to your trip, including tolls, surcharges, or other fees. These charges are automatically added to your trip fare. Fare quoted in the trip dose not include tolls, surcharges, or other fees. These charges are added after the trip if any applies.
Please note that charges added to your trip fare may not exactly match the amount paid by your driver. For example, you may be assessed a surcharge when a driver pays a toll when returning to your city of origin, or for pickups or drop-offs at an airport
When will I get the contact details of my driver?
You will receive the Name  & Telephone Number of  your Driver once they are dispatched ahead of your Pickup Time. This message is sent via an Email or Text . You can also log ino your account and can find the details of your driver and vehicle informations.
Do I have to register?
No,  you can book a ride as a Guest option. However, Booking as a “ Guest “ has limited option. Such as can not see the driver and his vehicle informations once dispatched.  Cannot edit  booking and can only cancel your booking Via Email and/or Phone.
What are the vehicle types and how many passengers & luggage can they carry?
You can find out more  about the vehicles on QuickRyde after filling the ride pick up and drop off address  information &  clicking on find free quote. You will be able to see estimated fare of availlble vehicles with the capacity (Number of Passengers & Bags ) they can carry. It's your responsibility to select the Right Fleet As Per Your Requirement. If you select the wrong Fleet that can Not Carry More Passengers or Luggage as per its capacity. Driver can refuse the ride and you will be charged full amount.
Lost item
The best way to retrieve an item you may have left in a vehicle is to call or message the driver. Here's how:
1. log into your account, select the trip ride in which you thing you forgot or lost your item. Click on contact , call the dtiver or enter the message with contact phone number you would like to be contacted 
informations Note: If you lost your personal phone, enter a friend's phone number instead. 
3. Driver will call the number you enter to connect you directly.
If your driver picks up and confirms that your item has been found, coordinate a mutually convenient time and place to meet for its return to you. 
If your driver doesn't pick up, leave a detailed voicemail describing your item and the best way to contact you. 

Please be considerate that your driver's personal schedule will be affected by taking time out to return your item to you.
Drivers are independent contractors. Neither QuickRyden or drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but cannot guarantee that a driver has your item or can immediately deliver it to you. Remember your contacting a driver by phone or sending a message is only active for 3 days.

Note: You will be charged for the return of this item. It depends how you make an arrangement with the driver to deliver the item. Minimum a $15 fee is charged to your account once your lost item is returned. Drivers are independent contractors and this is to compensate them for their time. The entire fee is passed on to the driver. 
Riding with pets
In accordance with state and federal laws, as well as QuickRyde's policies, service animals are permitted to accompany riders at all times. If you're traveling with a pet that's not a service animal, drivers may choose whether or not to allow the pet in their vehicle.

If you're planning to ride with a pet that's not a service animal, it's good practice to contact the driver who accepted your ride request to let them know. You can use the QuickRyde app to send a text message or call your driver only after making a reservation and the driver has accepted your ride. You will be able to see drivers contact information to contact. 

Please help drivers keep vehicles clean for all riders by bringing a carrier or blanket to reduce the risk of damage or mess. Some drivers may keep a blanket or other covering in the trunk of their vehicle.
Cleaning fee
In order for riders to enjoy safe, comfortable rides, drivers maintain clean vehicles.
Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.
Cleaning fees are assessed and charged according to the extent of the damage. There are 4 levels of severity. From low to high:
1. Damage that requires vacuuming or simple cleaning (e.g. small messes, food or drink or other liquid spills) is charged $20. Some liquid spills, such as pool or sea water, may be charged up to $50.
2. Vomit or spills on the exterior of a vehicle are charged $40.
3. Vomit and larger food or beverage spills on fabric or other hard-to-clean surfaces inside a vehicle typically require detailing and are charged $80.
4. Significant amounts of bodily fluids (e.g. urine, blood, or vomit) on the vehicle's interior or messes that require cleaning between the window and door are charged $150.
5. Mess or damage made by your pet.

Professional cleaning fees are based on nationwide industry averages. If charged to a rider, these fees are paid in full to the driver.
In the event you are charged a cleaning fee, you will receive an updated trip receipt.
How will I know where my car is and who my driver is? Professional Driver
You will receive an automatic text message from our system when the driver is en route to your location. It will state his name and cell number. You will also receive a text when he arrives. To go one step further… Your professional Chauffeur will contact you via text the day of your incoming flight. You should contact your chauffeur once you have landed and discuss pick-up  inside or at door/area/zone which will make it easier for him/her to find you. He will either meet you inside where he will be waiting with a sign displaying your last name or he will meet you at door (curbside) closest to you.
How do I know I can feel comfortable with my driver?
Rest assured, unlike some companies, everyone of our Chauffeurs are licensed by the state, have passed both state and federal background checks, and are subject to random drug screenings. We do not take shortcuts with your safety. We recommend before ever getting in a car with a stranger, you don’t take anything for granted. 
How much should I tip my driver?
Your bill includes a “standard gratuity” of  10% 15%. to 18% Of course, if your Chauffeur provides exceptional customer service, you are welcome to reward him/her with an additional “TIP”. Our Chauffeurs take their jobs seriously and are always grateful when a customer shows appreciation.
I’m not familiar with my arrival airport; can my driver meet me inside the terminal at baggage claim?
Yes, of course. If you are not a frequent traveler, or are just not familiar with our local, crazy airports, your Chauffeur will be happy greet you in baggage claim or your customs area and help you with your bags all the way to your car. There is no additional fee for this service (Meet & Greet) only an $8 charge plus parking in the short term parking lot. Please select an option inside pick up while making your reservation.
 What if I am unable to arrive due to “extraordinary circumstances”?
All reservations will be charged at full rate with the following exceptions:
1. Your flight is canceled. You Chauffeur will be tracking your flight. If it is cancelled before he/she has to leave for the airport to meet you, call us immediately with your new flight information, and we will email you a new confirmation if there is time. As long as you reschedule with us you will only pay for your actual pick-up.
2. If you miss your flight or have last minute changes: As long as you contact us before your driver leaves for the airport and you reschedule your pick-up with us, you will only be charged for the actual pick-up assuming we have a car and driver available. If we can not arrange a pick-up for you, you will be charged at full rate for the last minute cancellation.
Here's how:
1. log into your account, select the trip ride in which you want to make a change and enter the change you would like to make. Please Note: Your request for change in ride is based on acceptence by the service provider. If accepted,you will be notified. Change in Pickup Address will change the fare and additional fees will apply.
Are we permitted to bring alcohol and food in the limo?
As long as ALL passengers are over the age of 21, it is within law for alcohol to be consumed by our passengers. Food are not allowed .
Can we smoke in the vehicles?
By Law, all of our vehicles are non-smoking. Within reason, your Chauffeur can make a quick stop in a safe location for you or your guests to have a cigarette. Smoking in any of our vehicles will result in a $250 sanitation fee.

How can I call QuickRYde?


Steps to get QuickRyde customer service

  1. Initiate contact with QuickRyde through contact us

  2. Wait for a response. Expect to wait 2 to 4 hours.

  3. Once QuickRyde responds, you can reply via email or through the “Support messages” feature in the Help section of the QuickRyde.com

Will I be billed for my waiting time? 
Please check waiting policy for more
Will I be charged for canceling my booking?
Please Check Our Cancellation Policy
Price Estimator
Sample rider prices are estimates only and do not reflect variations due to discounts, geography, traffic delays, or other factors. Flat rates and minimum fees may apply. Actual prices for rides and scheduled rides may vary.

The upfront price is calculated using the base rate, plus the per-minute rate and/or per-mile rate. It may be adjusted due to marketplace factors, promotions, and/or other discounts, and includes applicable taxes, fees, surcharges and estimated tolls. Additional charges, such as a wait-time fee, may be added to your upfront price. If the length or route of your trip changes, your upfront price may change based on the rates above and other applicable taxes, tolls, fees, and surcharges. 
Booking online vs by phone
Online Booking Fee is Free
Telephone Booking Fee is $2.00 
Service Fee: 
Service Fee is the variable portion of the fare that is collected to cover Online application Charges. that is $1.25